FAQ

  • What is Scentgod?
    Scentgod is a fun way to explore new fragrances without buying the entire bottle at once. You will get a 30 day supply of an authentic designer or niche fragrance at your doorstep every month. Our vials equate to 140 sprays, enough to apply 4 times daily for 30 days. You would also receive a slick, travel friendly case with your first purchase, free of charge, and then every 4th month.
  • How much does a ScentGod subscription cost?
    All subscribers begin on a monthly package for $ 15.95/month. All regular subscriptions are recurring, unless cancelled within the term deadline. There are no hidden fees or additional charges for shipping & handling.
  • Please explain the process from payment to shipment?
    First Month: Your first ScentGod package would ship from our facility within two days of your subscription order, though delivery times may vary from 5 to 7 days due to the great care we put into delicately packaging each fragrance. Just remember to choose your first scent within 12 hours of placing your order. And don't worry -- you can always move around your queue if something new catches your eye. After the First Month: By the second month, all subscribers fall on our regular billing and shipping cycle, meaning that you’ll be billed on your chosen date of the month and can expect your package to arrive at your doorstep 7 to 10 days later. If for some reason your payment is blocked on your chosen date but works when we attempt again later in the month, your shipment will leave our facility around the end of the month. Shipping and Tracking: Once your order leaves our warehouse, you will receive an email notification of its shipment along with a tracking number to help you monitor delivery progress.
  • What are my subscription options?
    You can go on our monthly package for $15.95/month. We also have a 6 month package for $83 (after 10% discount) and a yearly package $162.50 (after 15% discount). All regular subscriptions are recurring, unless cancelled within the term deadline. There are no hidden fees or additional charges for shipping & handling.
  • How do you assure the authenticity of your fragrances?
    Scentgod takes pride in only offering 100% authentic fragrances provided to us by authorized vendors or by the brands directly. We never carry fakes, knock-offs, or imitations -- a policy we take extremely seriously. We take great care that any fragrance we decant from its original large bottle into our sleek Scentgod vial is completely genuine.
  • If I change my mind, can I cancel my subscription?
    For your convenience, you can cancel your subscription at any time. To cancel your membership, simply visit your Profile and click on the “Cancel Subscription” link located beneath manage subscription to begin the cancellation process. Please note: We do not currently offer refunds for first-time shipments or renewed subscriptions. If you do not wish to renew your subscription, please be sure to cancel prior to your next billing date. If your subscription is cancelled after you've been billed, you'll receive your remaining shipment(s) your cancellation will prevent future billing. Due to the expedited processing turnaround for first-time shipments, we're unable to cancel your shipment once your order has been placed. If you've cancelled your subscription immediately after subscribing, you can still expect to receive your first shipment, but your plan will not renew. If your subscription has renewed for a multi-month plan and you wish to revert back to a month-to-month plan, simply reach out to Support and let us know. We're happy to help take care of that!
  • I just placed an order! When will it ship?
    We’ll email your tracking info over as soon as your order has shipped! First Month: Your first Scentgod package should ship from our facility within a few days of your subscription order and arrives 7 to 10 days later. Just remember to choose your first scent within 12 hours of placing your order. And don't worry -- you can always move around your queue if something new catches your eye, but make sure to do so before your renewal date the following month. After the First Month: By the second month, recurring subscribers can expect their packages to ship on their chosen date and arrive at your doorstep 7 to 10 days later. If for some reason your payment is blocked on your chosen date but works when we attempt again later in the month, your shipment will leave our facility around the end of the month. Because we work hard to customize each order according to the fragrance you’ve selected, delivery time may vary. In addition, because our fragrances are considered Hazardous Materials, there may be delays in ground shipping.
  • When can I expect to be billed for my subscription?
    You’ll be billed for your first Scentgod with your initial purchase. Starting with your second month, you’ll fall on our regular billing and shipping cycle, meaning that you’ll be billed on your chosen date of each month and can expect your package to arrive after 7-10 days.
  • I'm ready to place an order. When will I be charged?
    You’ll be billed as soon as your order is placed. From there, we’ll be in touch with tracking information as soon as your products are on the way!
  • What payment methods can I use?
    For rebillable subscription orders, we accept all major credit cards as well as debit cards to make payments.
  • I need to update my profile information. How do I do that?
    Simply log in to your account to update your queue, billing details, address, or subscription plan. Just make sure to make any necessary changes before your chosen date; otherwise, all changes will take effect in the next month.
  • What should I do about a missing or damaged product?
    We offer replacements or store credit for damaged and missing products within 30 days of the original ship date – just contact us! Unfortunately, we’re unable to offer cash returns at this time.
  • How does the Scentgod coupon work?
    Anyone who subscribes using our standard coupon is entitled to 25% off your first month subscription. You can use any valid coupon code on the checkout page.
  • What is your promotion code policy and how do they work?
    One promotional code can be applied to each subscription order. The coupon code should be valid and can only be applied for the first month's payment.
  • I’m having second thoughts. Can I return my order?
    Yes, of course! You’ll have 15 days after delivery to return your order in it's original condition for store credit towards any purchase on the Scentgod site. If you’d like to make a return, please contact us. It may take up to two weeks to process your return and credit your account (we will make sure to notify you by email once your return has been processed).
  • Can I return my Scentgod subscription?
    Scentgod subscriptions are nonrefundable and ineligible for returns unless they are not delivered in perfect condition, in which case they are replaceable within 30 days of the original shipping date.
  • I’ve heard good things about your referral program. Tell me more!
    Glad you asked! If you’re currently an active subscriber, head to our referral page for your unique referral link and to send e-mail invites or share your link on social media for friends and family you think might also love ScentGod. Every time a friend subscribes using your unique referral link, both of you will earn one free month for your ScentGod subscription.
  • I didn't receive the perfume that I added to the queue. What happened?
    You can add your favourite perfumes to the queue and the system checks it up while creating your order to try to send you that perfume. However, there are certain cases when that might not be possible which include the following: You have already received that particular perfume within last three months; Your preferred perfume was not in stock at the time of order generation; You edited your fragrance calendar after the order was generated. Get in touch with us as soon as you notice and we'll fix the problem.